Frequently Asked Questions
Everything you need to know about shopping and selling with us
How do I sell my designer items to Clothes Mentor Arlington?
We buy gently used, name-brand designer clothing and accessories for cash on the spot. Simply bring your items to our Arlington location during buying hours; no appointment is necessary.
What is your return policy for online and in-store purchases?
To ensure the quality of our resale inventory, all sales are final. We encourage customers to review product photos and descriptions carefully before completing a purchase.
How do you verify the authenticity of high-end luxury brands?
Our team of experts meticulously inspects every designer piece. For high-end luxury items, we utilize third-party authentication services to guarantee that every product is 100% authentic.
What are your shipping rates and delivery times?
We offer flat-rate shipping across the United States. Orders are typically processed within 1-2 business days and delivered via standard ground shipping within 3-7 business days.
Do you offer Curbside Pickup for Arlington residents?
Yes! Local customers can select 'In-Store Pickup' at checkout. Your order will be ready within 24 hours, and you can call us upon arrival for curbside delivery to your vehicle.
What types of brands do you typically carry?
We focus on premium and designer brands like Coach, Michael Kors, Vera Bradley, Lululemon, and Ann Taylor, offering current styles at up to 70% off retail prices.